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Satisfaction Guaranteed

AVAILABILITY

Availability Descriptions
Usually ships Next Business Day
Your order will usually ship the next business day if it is placed by 7 PM Eastern Standard Time.

Item Is On Order
This product is not currently in stock at any of our warehouse locations. We have ordered the product from our supplier and expect to be able to ship your product soon. We will ship your item as soon as possible, and update you on the status of your order via e-mail.

Item is on Backorder
This product is not currently in stock at any of our warehouse locations. We have ordered the product from our supplier, but have not received a date yet as to when we will receive this product. We will update you on the status of your order via e-mail.

When will my order arrive?
To find out when you will receive an item, you need to consider the availability of the items you are ordering as well as the shipping option you select. Here's the equation we use:

Item Availability + Shipping Time = Total Delivery Time
For example, assume that an item ships the next business day and the shipping time will be 5-7 business days. This means that your total delivery time will be 1 day (availability) + 5 to 7 days (shipping time). So you can expect to receive this item at your front door in about 6 to 8 days after you have placed your order.

What if my order includes several items with different availabilities?
Orders are shipped together and therefore you should use the longest availability time in calculating the arrival time of your order.

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PRIVACY POLICY
At Prodigy Instruments, we are very serious about protecting customer privacy. The information that is collected about you is used to process your order and to continuously improve your shopping experience. On occasion, we track your movement through the store to make sure that usability issues are spotted and resolved. Please read on for more details about our privacy policy.

What information do you collect about me? How will you use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This information allows us to process and fulfill your order and to notify you of your order status.

When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so that we can administer the contest and notify you if you have won.

How does Prodigy Instruments protect customer information?
Unless you choose to use our standard server checkout option, all of the information you enter to place an order will be stored using a secure server. We use state-of-the-art 128-bit SSL encryption verified, issued, and certified by GeoTrust. The secure server software (SSL) encrypts all information you enter before it is sent to us. You can always be aware of a secure page by spotting the lock in the bottom status bar of your browser. Furthermore, all of the customer data we collect is protected against unauthorized access, both at our offices and at our hosting facility.

What about "cookies"?
"Cookies" are small pieces of information from our web site that are stored by your browser on your computer's hard drive. Our site uses them to be able to maintain the contents of your shopping cart. Without cookies enabled on your browser, you will not be able to place an order online from our web site.

Will ProdigyInstruments.com disclose the information it collects to outside parties?
We never give, rent, or sell your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include any personally identifying information. Prodigy Instruments may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Prodigy Instruments LLC, our users, or others.

In summary We are committed to protecting your privacy. We use the information we collect on the site to make shopping at our site possible and to enhance your overall shopping experience with us. We never give, rent, or sell your personal information to others.

Your consent
By using our web site, you consent to the collection and use of this aforementioned information by Prodigy Instruments LLC. If we decide to change our privacy policy, we will e-mail you and post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

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PAYMENT OPTIONS Paying by Credit Card
We accept American Express, Discover, MasterCard, and Visa.

You can safely enter your entire credit card number via our

secure server >, which encrypts all submitted information. Alternatively, if you feel more comfortable not entering credit card information over the internet, please feel free to use our fax order form or call us.

We would be delighted to assist you in any way that we can. We can be reached at / 301-805-9407. Our fax number is 301-805-9406.

To provide you with an additional layer of security, all credit card numbers are stored on a computer that is not connected to the Internet. After you type, fax, or call it in, your complete credit card number is transferred to this secure machine and is not accessible through the internet. That is why you must retype your credit card information every time you place an order.


Paying by Check or Money Order
We gladly accept personal checks, business checks, and money orders. Please note that we cannot ship orders until checks clear. If you wish to pay via check or money order, please call us. We will ship your order once payment is received and your check clears. Please be aware that we reserve the right to impose a $35 fee for checks that bounce.


Paying by Purchase Order
We also accept purchase orders! Purchase orders require an additional day for verification. You will be sent an invoice with net 15 terms once your order ships. Please note that Prodigy Instruments reserves the right to require pre-payment on any purchase order at our discretion. Please call us to order.

Paying by Credit Card
We accept Visa, MasterCard, Discover, and American Express payments. You can place your order securely on our web site or call us to order. You credit card charge will appear as "Prodigy Instruments LLC" or "Prodigy Instruments."


When your order will be billed to you
Orders will only be billed after they have been shipped. This includes backordered items.

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LEGAL NOTICES

Copyright and Trademark Notice
This site is owned and operated by Prodigy Instruments LLC. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Prodigy Instruments LLC, Copyright 2003, ALL RIGHTS RESERVED. All audio and video clips are the sole property of Prodigy Instruments LLC or their respective content providers. All software used on the site is the sole property of Prodigy Instruments LLC or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Prodigy Instruments LLC?s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Prodigy Instruments LLC. All other trademarks or service marks are property of their respective owners. The use of any Prodigy Instruments LLC trademark or service mark without Internet Order LLC?s express written consent is strictly prohibited.

Disclaimer and Limitation of Liability as to Products Sold
All of Prodigy Instruments LLC?s products are guaranteed against defects for 45 days from the date of the invoice. Except as expressly stated herein, Prodigy Instruments LLC makes no representations or warranties, either express or implied, of any kind with respect to products sold on the ProdigyInstruments.com website. Except as expressly stated herein, Prodigy Instruments LLC expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Prodigy Instruments LLC arising from any product sold on the ProdigyInstruments.com website shall be the price of the product ordered. In no event shall Prodigy Instruments LLC, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.

Disclaimer and Limitation of Liability as to the ProdigyInstruments.com Website
The ProdigyInstruments.com website and the materials therein are provided ?as is?. Prodigy Instruments LLC makes no representations or warranties, either express or implied, of any kind with respect to the ProdigyInstruments.com website, its operations, contents, information, materials or year 2000 compliance. Prodigy Instruments LLC expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that Prodigy Instruments LLC, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the ProdigyInstruments.com website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Prodigy Instruments LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Prodigy Instruments LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, ProdigyInstruments.com shall immediately issue a credit to your credit card account in the amount of the charge.

Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Prodigy Instruments LLC is not responsible for the operation of or content located on or through any such site.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Prodigy Instruments LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason. Prodigy Instruments LLC reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

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Sales Taxes
Prodigy Instruments LLC shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Pennsylvania. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.

We can accept a Tax Exempt number that can be applied to an order being delivered to an address within Pennsylvania.

Jurisdiction and Venue
You agree that any legal action brought against Prodigy Instruments LLC shall be governed by the laws of the State of Maryland without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the ProdigyInstruments.com website shall be an appropriate federal or state court located in Prince George's County Maryland.

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SHIPPING INFORMATION
Our preferred carrier for all shipments is the U.S. Postal Service. For expedited service, such as 2nd Day service, we may use UPS.

Whenever possible, if you have opted to provide us with your e-mail address, we will send you a confirmation e-mail with a tracking number once your order ships.

Our shipping rates are based on the dimensions and weight of an order. A flat rate that includes handling charges is displayed in the cart of each order. This amount includes a $2.50 handling charge.

Please note that we do not ship on weekends or holidays and only offer weekday delivery.

Shipping Times
Standard delivery can take up to 2 weeks.

Rush delivery takes 5 to 7 business days.

UPS 2-Day takes 2 days to businesses and 3 days to residences. Certain delivery areas such as Hawaii and Alaska might take up to three days. These delivery times are specified by UPS.

All delivery times are in addition to the availability of the order

Backordered Items
All orders will be fulfilled once all items contained in the order are ready for shipment. If you would like to cancel a backordered item, please send an E-mail to robert@ProdigyInstruments.com or call us at 301-805-9407.


Your order will not be billed until it is shipped!

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RETURN POLICY Satisfaction Guarantee
Within 7 days of receipt of your order, you may return any product in new condition and recieve a full refund.
Within 14 days of receipt of your order, you may return any product in new condition and recieve a full store credit.

Please note that strings cannot be returned if they have been strung.
Please also note that you will need to first obtain an RMA number by calling 301-805-9407.

Exchanges are Fair and Simple
If you receive a defective product, we will gladly exchange it within 14 days after your receive your order. However, you will need to first obtain an RMA number. Your replacement will be shipped to you once we receive the returned item.

Unshipped items
You can also cancel unshipped items by calling us or sending an e-mail to robert@ProdigyInstruments.com.

Procedures for Returning and Exchanging Items
Please do not apply tape to any items that you are returning, as this may result in your return not meeting our resalable criteria. It is pertinent that you place your RMA number on the address label or the outside of the package, as we will not accept any packages without one. In addition, please include a copy of your invoice and the reason with your return, and wrap the package securely. We recommend that you use a carrier with package tracking such as U.S.P.S. Priority Mail w/ Delivery Confirmation, UPS, and FedEx. For your protection, we also suggest that you insure your return or exchange.

Please mail all packages to the following address:

RMA # -----
Prodigy Instruments LLC
Returns Department
P. O. Box 420 Glenn Dale, MD 20769, USA

Refunds
Refunds generally take 2-3 weeks. We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error. Furthermore, we reserve the right to refuse returns that are not in resalable condition, as defined above. We also reserve the right to impose a 15% restocking fee on returns that do not have an RMA number or received 21 days after an RMA number has been issued.

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SECURE ON-LINE PAYMENTS
100% Safe Shopping Guarantee
Our 100% Safe Shopping Guarantee protects you while you shop at ProdigyInstruments.com, so that you never have to worry about credit card safety. Period.

How does Prodigy Instruments protect customer information?
Unless you choose to use our standard server checkout option, all of the information you enter to place an order will be stored using a secure server. We use state-of-the-art 128-bit SSL encryption verified, issued, and certified by GeoTrust. The secure server software (SSL) encrypts all information you enter before it is sent to us. You can always be aware of a secure page by spotting the lock IMG height=16 src="Images/lock.gif" width=14 in the bottom status bar of your browser. Furthermore, all of the customer data we collect is protected against unauthorized access, both at our offices and at our hosting facility.


Guarantee Details
1.Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Prodigy Instruments LLC will cover the entire liability for you, up to the full $50.00. Prodigy Instruments LLC will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at ProdigyInstruments.com while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

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COUPON POLICY The following coupon policy has been established to ensure that Prodigy Instruments provides our valued customers, like you, with the best possible service. One coupon per order and household. Unless otherwise stated, all outstanding coupons, promotions, sales discounts and special offers cannot be combined and must be utilized by the expiration date assigned to the code.

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See our violin models and prices.

See our viola models and prices.

See our cello models and prices.

 
"These instruments are extremely well made and have a beautiful tone quality. I would recommend these violins to any of my fellow performers, teachers, and students."

-Cindy Crumb
Orchestra Teacher
Fairfax, Virginia

 
"As a teacher of high school students, I am always looking to find excellent instruments for a good price. I can recommend instruments of this quality without reservation. In fact, I'll be using one myself for touring and some of my own performances."

-Eric deWaardt
Violist National Symphony Orchestra

 


"Excellent playability, mellow tone, subtle response, and dynamic projection make this outfit a definitive favorite with our review team..."
-Strings Magazine
Review of Eastman Strings - maker of Prodigy Instruments

100% Satisfaction
Guaranteed for the first 7 days of ownership. If you're not fully satisfied, return the product in new condition and receive a full refund with no questions asked. Please click here to for the full return policy.

Lifetime Warranty!

Light items on orders $20 and above is Free in USA and $19.95 internationally
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